Customer Service

Our products are delivered as quickly as possible and are almost always in stock. Orders placed and paid for on working days before 5:59 p.m. are shipped the same day - with the exception of Saturdays and Sundays. Delivery time 24 to 48 hours. Our shipping partner is DHL. In individual cases, there may be a delay in delivery. You can check the status of your shipment at any time with the DHL tracking number. The tracking number is in your email.

We will send you two emails, an order confirmation and a shipping confirmation. You will receive your order confirmation within one hour after placing your order. If you have not received an email within this period, please contact our customer service.

Yes, if your order has not yet been processed, you can change or cancel your order. After receipt of the order, it will be processed by our system. This is the only way to ensure fast delivery. As a result, it may happen that your order has already been packed and shipped and can therefore no longer be changed. Changes may be possible via our customer service. This can be reached on working days between 09:00 and 17:30. Unfortunately, orders placed over the weekend cannot be changed or canceled directly.

We are specialists in all the products we offer and we can always give you the best possible (technical) advice. So do you have questions about a specific product or are you unsure which combination of products best suits your situation? Just contact us!

If you have unexpectedly not received your order, please contact customer service. We will do everything we can to support you.

If it says below the product that it is available for immediate delivery, you can order it, if you order before 5:59 p.m. on working days, the delivery time is 24 to 48 hours. If a delivery time is shown below the product or you are asked to contact us regarding the delivery time, the product is out of stock. Visit our contact page or call us on +31 30 774 0 700. We can give you more information about the item in question or offer an alternative.

Shipping and administration costs depends on the shipping country and starts from €9,08 incl. VAT for NL. Our shipping partners are PostNL and DHL.

During the ordering process, you have the option of specifying an invoice address and, if desired, a separate delivery address. Enter the desired data here. Your order will then be delivered to this address.

Yes, you can also pick up your order at our location. If you would like to collect these, please call us on +31 (0)30-7740700 to make an appointment. When you come to us afterwards, we will make sure that your package is ready for collection. The address of our registered office is:

Hardwaresupply.eu
Nijverheidsweg 18
3534AM Utrecht
Nederland

No problem! Your package will be taken to the nearest DHL collection point. In this case, the deliverer will leave a pick-up slip in your mailbox, which will state when you can pick up the order. If this is not done within 5 days or if the acceptance is refused, you will have to pay the return costs.

Have you ordered an item, which you are not satisfied with or is the product defective? Then we will do everything we can to support you. Here you will find all information about returning your products and what to do if a product is defective.

Visit the website and log in. Then click on "My Account" and click on "Conflict Manager". There you can select the product you want to return.

You are responsible for the return shipping costs. We recommend that you send the shipment with a tracking number and insurance. Always keep proof of postage.

Have you ordered an item that you are not satisfied with or is the product defective? We support you in this case. Here you will find all information about returning your products and what to do if a product is defective.

Go to the website and log in. Then go to "My Account" and click on "Conflict Manager". There you can select the product you want to return.

There is a cooling-off period (right of withdrawal) of 14 days for all your online purchases for private customers. This means that you can return the products you have ordered if you are not satisfied with the product or if the product does not meet your expectations. This period begins on the day you receive the package or when it is collected for you. However, the return is subject to conditions and each request will be assessed on a case-by-case basis. When returning, the product must be returned in its original, undamaged packaging. If there are signs of wear on the packaging or the product (such as a broken seal or scratches), we will retain at least 15% of the cost of the purchase price, with a minimum of €25. This percentage may be increased depending on the condition of the product that we receive as a return.

Business customers can return products within the first 14 days, but will not receive a refund. The purchase price is deposited as a credit in the account, which can then be used to buy other products. The percentage we credit depends on a few factors. The return is conditional and each request will be assessed on a case-by-case basis. When returning, the product must be returned in its original, undamaged packaging. If there are signs of wear on the packaging or the product (such as a broken seal or scratches), we will retain at least 15% of the cost of the purchase price, with a minimum of €25. This percentage may be increased depending on the condition of the product that we receive as a return.

In our web shop we offer the following payment methods: Giropay (fees €0.25 + 1.5% of the purchase price) Sofort (free of charge) iDEAL (free of charge) Paypal (fees €0.45 + 3.4% of the purchase price ) Bancontact (payment method for customers from Belgium, free of charge) Payment in advance (free of charge) On account, for business customers after consultation.

Unfortunately this is not possible. As a business customer, you can only pay on account if you have applied for a business account.

When you place an order, you will receive an invoice from us by email along with your shipping confirmation. You can also find your invoice in your account on our website.